New types of telecommunications services and end-user rights (Directive)

The EU Commission wants to create a level playing field for providers of conventional and new types of electronic communications services (OTT services) and largely harmonise end-user rights. In cep's view, there is however no justification for the many proposed exceptions for number-independent interpersonal communications services in the area of end-user rights.


cep also urges interoperability obligations to be imposed by the national regulatory authorities only where an OTT provider has an unassailable market position. In addition, statutory maximum durations for contracts and inalienable termination rights cannot be justified by the end-user's special need for protection because there is, in any case, strong competition in this sector.