Package Travel and Assisted Travel Arrangements (Directive)

The Commission wants to harmonise consumer protection for travellers. For this purpose, bookings in travel agents and online will be placed on an equal footing.


Full harmonisation of consumer protection legislation for package and assisted travel arrangements strengthens the internal market. Equal treatment for bookings made in travel agencies and online provides a level playing field for travel organisers. The lack of a suitable definition for "unavoidable and extraordinary circumstances" where performance fails to conform to the contract, and for travellers "in difficulties", gives rise to avoidable legal uncertainty.